Problem
An international wind turbine service company faced high training costs and long onboarding times for new employees. The existing training process lacked effectiveness in transferring technical skills, which impacted service quality and response times.
Goal
Optimize employee training and field support using AR/VR technology to increase efficiency and reduce operational costs.
Story
After a series of consultations, the company decided to implement augmented reality (AR) and virtual reality (VR) in training and service workflows.
Service technicians gained real-time access to interactive service instructions through AR headsets, improving repair quality. New employees, instead of participating in costly and lengthy hands-on training, could now practice procedures in a safe virtual environment using VR simulators.
The solution reduced training time by 40% and lowered error-related service costs by 25%. Savings were reinvested into tools that improved maintenance quality and technician performance.
Results (KPI)
Thanks to the implementation, the company:
✅ Reduced training time by 40%
✅ Cut service error costs by 25%
✅ Increased service process efficiency
✅ Boosted employee satisfaction through faster, immersive learning
Project summary
Analyzed root challenges – high training costs and slow onboarding
Implemented AR for interactive real-time service instructions
Introduced VR for safe training on complex procedures
Accelerated knowledge transfer and improved repair quality
Cut costs while improving technician engagement
Scope of implementation
- AR headsets: Real-time access to interactive service instructions
- VR training: Simulators for safe and effective hands-on learning
- Integration with service systems: Remote expert support in real time
Technology stack – core and supporting
⚙️ Augmented Reality (AR): Real-time interactive service guidance
⚙️ Virtual Reality (VR): Safe virtual training environments
⚙️ Remote support platforms: Real-time expert assistance for field technicians
